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COVID-19 – A report from the trenches

COVID-19 … Something we were not prepared for… My company is a Manufacturer and Services company, work at home was not encouraged, and we had a very limited crisis plan.  Still, we went from 10 to full speed in a very short period of time.  In this post, I...

Reactive is bad, Proactive is good, Strategic is best

Most IT organizations live and die by their ticketing system.   They measure their SLA’s of agreed to performance, speed of responsiveness, delivering projects to schedule and cost, and internal customer satisfaction, and consider themselves good partners. They...

Evolution vs. Revolution – The Science of Change

In my most recent assignment, I was the Director of Enterprise Architecture, promoted to take over all of the Applications, and then, with the departure of the CIO, responsible for the Digital Transformation for the company.  Sigh, yes, Digital Transformation …...